Grievance Officer
BrandElevateHub
Garur, District Bageshwar, Uttarakhand, India
Complaint process
Grievance Redressal
Submit an order, payment, licence, refund or delivery complaint to the Grievance Officer.
Effective 30 August 2026
What to include
Send enough information to identify the retained transaction without sending card, UPI, banking or identity credentials.
- Order ID
- Payment reference
- Amount
- Date and time
- Issue summary
Response targets
Complaint acknowledgement: Within 48 hours.
Complaint resolution: Within 30 days.
Support requests can be submitted at any time, but this does not promise a 24×7 human response. Complex, provider-dependent or legally disputed matters may require more information.
Escalation and statutory rights
If the response does not resolve the complaint, reply on the same record and state the requested outcome. This internal process does not restrict any statutory consumer remedy or other right available under applicable law.